Letter of Consent Terms and Conditions

The National Energy Hub adheres to the Ofgem TPI Code of Practice setting the benchmark for responsible energy suppliers and TPI’s.

Clause 11.2 of the TPI code of practice states:

Where a customer wants the TPI to act on their behalf, the TPI must have Letter(s) of Authority in place, either presented verbally (which is recorded) or
documented (with signature), in clear easy-to-understand language that includes:

– the name of the TPI
– the name of the Managing Agent (if they have one)
– the customer’s contact details (name, site address(es), contact person and phone number)
– a clear explanation of the level of authority that the customer is agreeing to.
– TPI’s should provide the customer with a copy of the LOA (together with a copy of any contract).

Agreement to Terms and Management Fee

By signing the Letter of Consent, you agree to the following terms:

1. Benchmarking and Use of Pricing Information:

You acknowledge that the pricing information provided by The National Energy Hub is for your internal decision-making purposes only. If you use the pricing we provide as a benchmark to obtain or negotiate alternative quotes with another energy supplier, broker, or third party, and subsequently secure a contract based on those comparisons, we reserve the right to charge a fee for our services. For avoidance of doubt, using our pricing as a benchmark means using the price we provided as a reference point to negotiate or compare offers from other suppliers or brokers.

2. Management Fee and Fee Structure:

a. Indirect Management Fee:

For CompareBusinessEnergy.online, the fee structure is as follows:

For Small and Medium-sized Enterprises (SMEs), the fee can range up to 1.5 pence per kilowatt-hour (p/kWh).

b. For Industrial & Commercial (I&C) Gas and Electricity Fee Disclosure:

c. Direct Fee Option:

If you choose not to include an indirect management fee in your energy unit rates, The National Energy Hub reserves the right to invoice your business directly. The fee will be calculated as 2% of your total annual energy spend (including VAT), plus a performance fee of 25% of the savings achieved through our fixed or flexible procurement services.

3. Value-Added Services:

As part of our Fully Managed Service, we offer the following value-added services upon request and subject to availability:

• Bill collection and validations
• Revenue recovery
• Energy Monitoring & Targeting
• Budgets and Accruals
• New connections and metering
• Access to energy solutions and saving measures
• Energy Data reporting for compliance purposes
• Dedicated Account Management

Default Fees and Legal Actions

4. Default Fee for Service Cancellation or Breach of Terms:

If The National Energy Hub has conducted work on your behalf and you, the business, either cancel the service or secure an energy contract with another energy supplier, broker, or third party using our price as a benchmark, we reserve the right to charge a default fee. This fee shall be £1,000 per meter plus VAT per year, regardless of whether the contract was executed through another provider.

5. Legal Action for Fee Recovery:

In the event that legal action is required to recover fees owed to The National Energy Hub, we reserve the right to invoice for additional costs incurred during the recovery process. For small claims, the estimated legal cost will be £2,000 per meter plus VAT.

6. Disclosure of Other Organisations:

You are required to disclose if you have instructed another organisation or broker to act on your behalf for energy procurement. Failure to disclose such an arrangement may result in The National Energy Hub invoicing a default fee directly for services provided, irrespective of whether the procurement was conducted through the other organisation.