Terms & Conditions

Welcome to our website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following Terms and Conditions of Use, which govern The National Energy Hub Ltd’s relationship with you in relation to this website.

The term “The National Energy Hub Ltd” or “us” or “we” refers to the owner of the website whose registered office is Suite RO Morgan Reach House, 136 Hagley Road, Birmingham, B16 9NX.

The term “you” refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

• The content of the pages of this website is for your general information and use only. It is subject to change without notice.
• Neither we nor any third parties provide any warranty or guarantee as to the accuracy of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
• Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
• This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
• All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
• Unauthorised use of this website may give to a claim for damages and/or be a criminal offence.
• From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
• You may not create a link to this website from another website or document without The National Energy Hub Ltd’’s prior written consent.
• Your use of this website and any dispute arising out of such use of the website is subject to the laws of England and Wales.

1. Introduction

1.1    Our website uses cookies.

1.2    By using our website and agreeing to this policy, you consent to our use of cookies in accordance with the terms of this policy.

2. Credit

2.1    This document was created using a template from SEQ Legal (https://seqlegal.com).

3. About cookies

3.1    A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.

3.2    Cookies may be either “persistent” cookies or “session” cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.

3.3    Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.

3.4    Cookies can be used by web servers to identify and track users as they navigate different pages on a website and identify users returning to a website.

4. Our cookies

4.1    We use both session and persistent cookies on our website.

4.2    The names of the cookies that we use on our website, and the purposes for which they are used, are set out below:

(a)    we use Google Analytics to track users as they navigate the website and to improve the website’s usability.

5. Analytics cookies

5.1    We use Google Analytics to analyse the use of our website.

5.2    Our analytics service provider generates statistical and other information about website use by means of cookies.

5.3    The analytics cookies used by our website have the following names: _ga, _gat, __utma, __utmt, __utmb, __utmc, __utmz and __utmv.

5.4    The information generated relating to our website is used to create reports about the use of our website.

5.5    Our analytics service provider’s privacy policy is available at: https://www.google.com/policies/privacy/.

6. Third party cookies

6.1    Our website also uses third party cookies.

6.2    We publish Google AdSense interest-based advertisements on our website. These are tailored by Google to reflect your interests. To determine your interests, Google will track your behaviour on our website and on other websites across the web using the DoubleClick cookie. You can view, delete or add interest categories associated with your browser by visiting: https://www.google.com/settings/ads/. You can also opt out of the AdSense partner network cookie using those settings or using the NAI’s (Network Advertising Initiative’s) multi-cookie opt-out mechanism at: https://www.networkadvertising.org/choices/. However, these opt-out mechanisms themselves use cookies, and if you clear the cookies from your browser your opt-out will not be maintained. To ensure that an opt-out is maintained in respect of a particular browser, you may wish to consider using the Google browser plug-in available at: https://www.google.com/settings/ads/plugin.

6.3    Details of the third party cookies used by our website are set out below:

7. Blocking cookies

7.1    Most browsers allow you to refuse to accept cookies; for example:

(a)    in Firefox (version 51) you can block all cookies by clicking “Tools”, “Options”, “Privacy”, selecting “Use custom settings for history” from the drop-down menu, and unticking “Accept cookies from sites”; and

(b)    in Chrome (version 55), you can block all cookies by accessing the “Customise and control” menu, and clicking “Settings”, “Show advanced settings” and “Content settings”, and then selecting “Block sites from setting any data” under the “Cookies” heading.

7.2    Blocking all cookies will have a negative impact upon the usability of many websites.

7.3    If you block cookies, you will not be able to use all the features on our website.

8. Deleting cookies

8.1    You can delete cookies already stored on your computer; for example:

(a)    in Firefox (version 51), you can delete cookies by clicking “Tools”, “Options” and “Privacy”, then selecting “Use custom settings for history” from the drop-down menu, clicking “Show Cookies”, and then clicking “Remove All Cookies”; and

(b)    in Chrome (version 55), you can delete all cookies by accessing the “Customise and control” menu, and clicking “Settings”, “Show advanced settings” and “Clear browsing data”, and then selecting “Cookies and other site and plug-in data” before clicking “Clear browsing data”.

8.2    Deleting cookies will have a negative impact on the usability of many websites.

9. Cookie preferences

9.1    You can manage your preferences relating to the use of cookies on our website by visiting: www.thenationalenergyhub.co.uk

10. Our details

10.1  This website is owned and operated by The National Energy Hub Ltd.

10.2  We are registered in England and Wales under registration number 10913327 , and our registered office is at Suite RO Morgan Reach, 136 Hagley Road, Birmingham, B16 9NX.

10.3  Our principal place of business is at Morgan Reach House, 136 Hagley Road, Birmingham, B16 9NX.

10.4  You can contact us:

(a)    by post, to our registered address;

(b)    using our website contact form;

(c)    by telephone, on 0330 111 1432; or

(d)    by email, using hello@thenationalenergyhub.co.uk